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Publishing and Integration Errors
Publishing Shows "Failed" Status
Direct Answer: The content didn't publish to the platform. The most common causes are expired authentication tokens, changed platform permissions, or unsupported content format.
How to Fix This
Reconnect your integration
- Go to Integrations
- Find the failed integration (shows "Error" badge)
- Click "Reconnect" and reauthenticate with the platform
- This refreshes your access token
Check platform permissions
- Log into your connected platform directly
- Verify Brande still has permission to post
- Some platforms revoke app permissions automatically after 90 days
- Reauthorize Brande in your platform settings
Verify the content format is supported
- Some platforms have character limits or format restrictions
- Break longer content into multiple posts
- Remove unsupported formatting (certain HTML, special characters)
Retry the publish
- Brande automatically retries failed publishes 3 times with exponential backoff
- If still failing after retries, the integration needs reconnection
Retry and Backoff Details
- Attempt 1: Immediate
- Attempt 2: 5 minutes later
- Attempt 3: 25 minutes later
- After 3 failures: Manual retry required
If This Doesn't Work
- Check platform status pages — The platform itself might be down
- Review the error message — Click the failed publish for error details
- Contact support with error details — Provide the exact error message
Integration Shows "Expired" Status
Direct Answer: Your authentication token expired. You must reauthenticate to publish again.
How to Fix This
Reconnect the integration
- Go to Integrations
- Click the "Expired" integration
- Select "Reconnect"
- Sign into the platform and approve access again
Set automatic reauthentication (if available)
- Some platforms allow Brande to refresh tokens automatically
- During reconnection, enable "Allow automatic refresh" if offered
- This prevents future expirations
Check platform session timeout
- Some platforms expire tokens after 90 days of inactivity
- Reconnect regularly if you publish infrequently
- More frequent connections reduce expiration issues
When Integrations Expire
- OAuth tokens typically last 90 days
- Some platforms refresh tokens automatically (Facebook, Instagram)
- Others require manual reconnection (LinkedIn, Twitter)
- Check your platform's documentation for token validity
If This Doesn't Work
- Log out and back in to the platform — Clear the platform's session
- Try again immediately after reconnecting — Sometimes tokens need 30 seconds to activate
- Use a different platform account — If one account is causing issues
Integration Shows "Revoked" Status
Direct Answer: You manually disconnected this integration in the platform settings, or the platform revoked Brande's access.
How to Fix This
Reconnect the integration
- Go to Integrations
- Click "Revoked" integration
- Select "Reconnect"
- Sign in and reapprove Brande's access
Check the platform's app permissions
- Log into your connected platform
- Go to Settings > Apps or Connected Apps
- Look for Brande and verify permissions are enabled
- Grant permission if it was revoked
Verify your account status
- Some platforms revoke app access if your account is inactive
- Confirm your platform account is in good standing
- Reconnect after resolving any account issues
Why Platforms Revoke Access
- You removed the app in platform settings
- Your platform account was suspended or deleted
- The platform's security policy revoked the app
- You changed your password (some platforms auto-revoke for security)
If This Doesn't Work
- Try reconnecting from the platform side — Some platforms have better reconnection flow from their app settings
- Create a new app token (for API-based integrations) — Delete the old token and generate a new one
- Contact platform support — If they're blocking Brande's access
Integration Authenticates But Won't Let Me Select a Platform Account
Direct Answer: The authentication worked, but you need to select which specific account or channel to publish to.
How to Fix This
Select your account
- After authenticating, a list appears of your platform accounts
- Click the account where you want to publish
- Confirm the selection
Verify you have multiple accounts
- Some platforms show only one account by default
- If you don't see your account, you may not be logged into the right one
- Log out, log back in to the correct account, then reconnect
Check account access permissions
- You must have post/publish permissions on the selected account
- Admin or editor roles work; viewer-only roles don't
- Ask the account owner to grant you posting permissions
If This Doesn't Work
- Reconnect the integration — Start over from Integrations > Add
- Use a different platform account — Try connecting a different account you own
- Contact support with your platform type — We can verify the authentication flow