Content Generation Errors

Generation Returns "An Error Occurred" or "Oops!"

Direct Answer: The API server failed during generation, usually because your Brand DNA is incomplete or the request exceeded service limits.

How to Fix This

1. Verify your Brand DNA is complete

   • Go to Brand Settings and confirm all required fields are filled
   • Brand voice, tone, and core values should be defined
   • Add supporting brand examples if available
   • Incomplete Brand DNA prevents the AI from generating consistent content

2. Try generating shorter content

   • Start with 100-200 words instead of a full article
   • Longer requests are more likely to timeout
   • Generate in sections, then combine them

3. Check your subscription plan

   • Verify you have monthly API credits remaining
   • Some plans limit generation length or daily requests
   • Contact support if you've exceeded your plan limits

4. Refresh and retry

   • Reload the page and try again
   • Temporary server issues sometimes resolve on retry

If This Doesn't Work

• Try a different content type — If blog generation fails, try social media or email copy instead
• Simplify your Brand DNA — Remove very detailed guidelines that might confuse the AI
• Generate during off-peak hours — Late evening or early morning often has faster servers
• Contact support with your Brand DNA — Share what you're trying to generate so we can identify issues

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Generation Completes But Returns Empty or Gibberish

Direct Answer: Your Brand DNA is too vague or conflicting. The AI can't generate coherent content without clear direction.

How to Fix This

1. Review your Brand DNA

   • Avoid contradictory instructions (e.g., "professional yet playful" without examples)
   • Add specific brand voice examples
   • Define who your audience is clearly

2. Provide content context

   • If generating for a specific platform, note it (LinkedIn, Instagram, blog, etc.)
   • Include tone preferences (formal, casual, humorous)
   • Add target audience information

3. Start with templates

   • Use recommended content templates instead of generating from scratch
   • Templates provide better structure for the AI

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Generation Times Out (Loading for 2+ Minutes)

Direct Answer: Your request is too large or the server is under heavy load. Break the request into smaller pieces.

How to Fix This

1. Reduce request complexity

   • Generate a 500-word article instead of 2000 words
   • Create a single social post instead of a full series
   • Use simpler Brand DNA guidelines

2. Try again after waiting

   • Server load peaks during business hours (9am-5pm)
   • Retry early morning or evening for faster results

3. Check your network

   • Test your connection speed
   • Temporarily disable browser extensions (ad blockers can slow requests)

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Related Topics

• Create a New Project
• Edit, Refine, and Regenerate Content
• Choose the Right Project Template
• Get Support from Brande.ai