Account and Login Issues

Login Fails with "Invalid Email" or "Invalid URL"

Direct Answer: The email address or password field contains a formatting error. Check for extra spaces or typos.

How to Fix This

1. Verify email format

   • Email must be: yourname@example.com
   • Check for extra spaces before or after the email
   • Confirm @ symbol is present
   • Common mistake: "your email @example.com" (space before @)

2. Clear the field and re-enter

   • Delete the email and type it slowly
   • Watch for autocomplete errors
   • Don't copy/paste if it might include spaces

3. Check if email is registered

   • The email might not have an active Brande account
   • Try a different email address you know is registered
   • If unsure, use "Forgot Password" to trigger account recovery

If This Doesn't Work

• Try a different browser — Some browsers have autocomplete issues
• Clear browser cache — Cached bad data might be persisting
• Contact support with your email — We can verify if your account exists

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Password Validation Error "Password Must Match"

Direct Answer: The password you entered doesn't match the requirements, or the two password fields don't match (during signup/reset).

How to Fix This

1. Check password requirements

   • Minimum 8 characters
   • A strength indicator guides you — weak passwords are blocked on submission

2. Verify both fields match (during signup or reset)

   • Password field and Confirm Password field must be identical
   • Retype both slowly to avoid typos
   • Check for accidental spaces at the end

3. Avoid common weak passwords

   • Don't use: password, 123456, qwerty, yourname
   • Don't use: repeating characters (aaaaa, 12345)
   • Use a mix of unrelated words: Coffee7Tiger

If This Doesn't Work

• Clear both fields and start over — Cached values might be interfering
• Check Caps Lock — Accidentally enabled Caps Lock is a common issue
• Use a password manager — Generate a strong password and save it
• Contact support — Rare password validation bugs occasionally occur

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Password Reset Email Never Arrives

Direct Answer: The email is delayed, went to spam, or the email address isn't registered with Brande.

How to Fix This

1. Check spam/junk folder

   • Look in spam, promotions, or other filtered folders
   • Add noreply@brande.ai to your contacts to prevent future filtering
   • Move the email to inbox and mark as "not spam"

2. Wait a few minutes

   • Email can take 2-5 minutes to arrive
   • If nothing arrives after 10 minutes, proceed to step 3

3. Verify the email is registered

   • The email might not have a Brande account
   • Try requesting a reset with a different email
   • If that email doesn't work either, your account might not exist

4. Request a new reset email

   • Go to login page > "Forgot Password"
   • Enter your email and click "Send Reset Link"
   • Wait 10 minutes before requesting another one
   • Multiple requests within minutes get rate-limited

If This Doesn't Work

• Check your email provider's settings — Some providers block automated emails
• Try a different email provider — Gmail, Outlook, Yahoo all work
• Whitelist Brande's email domain — Ask your email provider to allow noreply@brande.ai
• Contact support with your email — We can manually trigger a reset

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Reset Password Link Expires or Shows "Invalid Token"

Direct Answer: The reset link expired or was already used. Request a new one.

How to Fix This

1. Request a new reset link

   • Go to login page > "Forgot Password"
   • Enter your email address
   • Check your email for a new link (check spam folder too)

2. Act quickly on new link

   • Complete the reset as soon as you receive the email
   • Don't wait to reset later

3. Use the link in a new tab

   • If you already used the link, clicking it again fails
   • Open a fresh private/incognito tab and paste the link

Token Validity Rules

• Reset links expire after a short window from sending
• Each link can only be used once
• Requesting a new reset invalidates the old link
• If the link shows "Invalid Token," request a new reset

If This Doesn't Work

• Try the link immediately after receiving email — Don't wait, timers start on send
• Don't close browser tab during reset — Closing/reloading can invalidate the session
• Contact support — We can manually reset your password

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Related Topics

• Change Your Password
• Create Your Account and First Brand
• Access and Update Account Settings
• Get Support from Brande.ai